Delivery of Conflict Management Training

Delivery of Conflict Management Training (RQF Level 3 Pending)

We at SafeCert Awards provide the accreditation service through our awarding body to provide our accredited trainers and accredited centres a range of Teaching and Assessing Awards including this one for the Delivery of Conflict Management Training.

Qualification Details

This award has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Individuals taking this qualification will already have completed a training qualification, for example Level 3 Education and Training Award or PTLLS.


This qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.


This award is usually completed in minimum of 18 hours or 3 days teaching and has two units as follows:


  • Managing conflict in the workplace when dealing with customers, service users or the public
  • Delivering scenario-based conflict management training

This very practical course will enable your learners to be competent in conflict resolution settings.

Conflict Management Trainer - Trainer / Assessor ? IQA CPD
Conflict Resolution Trainer / Assessor / IQA CPD
Award in Delivery of Conflict Management Training
Award in Delivery of Conflict Management Training

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